Order Faq

No, you can place an order as a guest user. However, creating an account allows you to track orders easily, save addresses, and enjoy a faster checkout experience for future purchases.

Yes, order modification or cancellation is possible only before the order is shipped. Once the order is dispatched, it cannot be changed or cancelled.

To request a change or cancellation, please contact our support team immediately with your order ID

After your order is shipped, you’ll receive a tracking link via email or SMS. You can use this link to check the real-time status of your delivery.

You can also track your order by logging into your Lugare account and visiting the My Orders section.

We accept multiple secure payment options, including:

• Credit Cards & Debit Cards

• UPI (Google Pay, PhonePe, Paytm, etc.)

• Net Banking

• Wallets (where applicable)

• Cash on Delivery (COD) – if available for your location

• Order Processing: 24–48 business hours

• Shipping Time: 3–7 business days, depending on your location

Please note that delivery timelines may vary during sales, festive seasons, or due to unforeseen circumstances.

Currently, Lugare does not offer same-day delivery. However, express shipping options may be available for select locations and will be displayed at checkout if applicable.

We’re sorry if this happens. If you receive a damaged, defective, or incorrect item:

1. Contact our support team within 48 hours of delivery.

2. Share clear photos or videos of the product and packaging.

3. Our team will review the request and arrange a replacement or refund as per our policy

If your order is delayed beyond the estimated delivery date, please check the tracking link first. If the issue persists, contact our support team with your order ID for assistance.

Yes, Lugare accepts bulk and corporate orders. For bulk pricing, customization, or special requirements, please contact our sales team directly through the website or support email.

Yes, a digital invoice will be sent to your registered email address once your order is confirmed. You may also find the invoice inside your package or download it from your account.

If an order cannot be delivered due to incorrect address, repeated delivery attempts, or refusal by the customer, it will be returned to us. Once received, a refund (if applicable) will be processed as per our refund policy.

For any order-related questions or assistance, you can reach us via:

• Email: support@lugare.in

• Contact Form: Available on our website

Our support team typically responds within 24–48 business hours.